Welcome to the Refund Policy page of NORVELANTHIX. We value our customers and aim to provide the best service and quality products. In the event you need a refund, please review our policy below.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of the purchase date.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: NORVELANTHIX, 123 Market St, Springfield, IL 62701, USA.
To return your product, you should mail your product to: NORVELANTHIX, 123 Market St, Springfield, IL 62701, USA. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Thank you for choosing NORVELANTHIX. We are here to assist you with any further questions or concerns at [email protected].